Client Reviews

“I have worked with Bax Interaction on numerous occasions throughout the years and with two different organisations. There is a reason I return as a customer when research is required and that is due to the great relationship we have with them but also that they simply deliver the highest quality of work and always go above and beyond what is required. I wouldn’t hesitate to recommend them to anyone and I have no doubt we will continue to work with them in the future.”

Kerry Fearnley, Head of Marketing

“Whether it has been through a research project involving a survey or more personal involving patients and nurses for focus groups. Each has been executed to the highest levels of standard and professionalism. Steve is great to work with and really takes the subject matter and project on board and delivers the results and analysis that you require. This is why we wouldn’t use anyone else when it comes to research or anything else Bax can help with.”

Kerry Fearnley, Associate Product Manager, Healthcare

“We have utilised BAX for a number of projects over the past 2/3 years. On each occasion we have found their quick understanding of our market situation, and the outcomes we are looking for extremely helpful in developing the research.

Carrying out the research has always been done to the required timelines, and most importantly the results have consistently either validated thinking and actions, or informed us better for future tactical and strategy development.”

Paul Newman, UK Education Director, Hollister Ltd

“Juddmonte Farms used Bax Interaction to explain how to map our clients’ customer journey.  The workshop was interesting, fun and delivered good results.

Steve was particularly patient with a group of people who had never done this type of exercise before and quickly grasped some of the terminology of our industry which ensured he could guide us with authority.”

Wendy Johnson Houghton, Head of Marketing, Juddmonte Farms

“Steve has a great balance of knowledge and experience. This gave him incredible insight into my situation… For me the most surprising and impressive side to Steve was the speed at which he worked. He understood me better that I understood myself. This meant that in three sessions, we went from Steve listening to my story to a very pertinent analysis of my situation and on to a plan for change which I’ve executed with prejudice.”
“We were struggling to find a company that could fulfil our fairly niche training requirements, when we happily found Bax Interaction.

After only one phonecall, they were able to put together a comprehensive brief in response to our blended learning program.

The timelines were (very) tight as was our budget, but Bax Interaction delivered an exciting, engaging program covering both theory and practical whilst addressing the challenges of qualitative research in our complex, and highly regulated business.

All the participants gave excellent feedback and Steve provided good follow up and management of the program on our behalf. We found Bax Interaction to be capable, professional, pleasant and efficient training providers.”

“We have now had the pleasure of working with Bax Interaction Ltd on a number of occasions.  Our briefs were fully understood which was clearly evident through the discussion guides and the delivery of projects. Steve is very professional in his approach, we would highly recommend Bax Interaction Ltd.”

“We’ve used Bax Interaction for a number of years and hugely value Steve’s input to our thinking and his work on surveying our clients.”

Lake Falconer, Partner, PEM Corporate Finance

“We operate in a niche industry so obtaining relevant research of value is a challenge.  Steve’s research delivered tailored insight and recommendations, enabling us to focus our resources in areas where they produce maximum return for our efforts.”

James Gilbert, Managing Director, Pixel Power Limited

“BIL gave a comprehensive and tailor-made service with the flexibility to tweak and improvise as research respondents necessitated. Skillful eliciting of participant responses.”

Suzanne Watkins, BUK Ltd/ Verdon Grey Ltd.

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